Refund & Exchange Policy
Our Promise
You can exchange or return any Dayeo item within 14 days of purchase, as long as it meets the conditions below. We want you to love what you ordered, and if it isn't right, we'll make it easy to put it right.
Conditions for Returns and Exchanges
To be accepted, the item must come back to us exactly as it left us:
- Unworn and unused, in the same condition you received it
- Unwashed, with no signs of laundering or dry cleaning
- Free of perfume, smoke, makeup, or any other odor or marks
- With all original tags attached and intact
- In its original packaging, together with any accessories or free gifts that came with it
- Unaltered, with no stitching, resizing, or modifications
Items that don't meet these conditions may be refused, and we'll send them back to you. Items bought on special offer or final sale are subject to the same conditions unless stated otherwise on the product page.
Inspect Your Order Before You Pay
You are welcome to open and inspect your order while the courier is with you, before you pay. Check that the product is the right item, size, and color, and that it's in good condition.
Don't want it? If you decide not to receive the order, simply hand the product back to the courier and pay only the shipping fees. Nothing else is charged.
How to Request a Return or Exchange
- Contact us within 14 days of purchase with your order number and the reason through;
Whatsapp; wa.me/+201299943341
Email: Dayeo.eg@gmail.com
Instagram:
We'll confirm the request and arrange pickup or drop-off of the item.
Once we receive the item and check that it meets the conditions above, we'll process your exchange or refund.
If you're approved for a refund, it goes back to you through [refund method, e.g. the original payment method / cash / store credit] within 10 working days. Shipping fees for returns and exchanges are paid by the customer.
Questions? Reach us at; wa.me/+201299943341